FAQ
Are the jacket and trousers waterproof?
Both products are water-resistant and designed to protect against light snow and moisture. They are suitable for resort skiing and everyday winter wear but are not intended for prolonged heavy rain or extreme wet conditions.
How do the products fit?
The ski trousers have a close, sculpting fit with a high waist and a subtle flare from the knee. The stretch fabric allows comfortable movement.
The jacket has a slightly oversized fit to allow for layering. Choose your usual size for a relaxed fit or size down for a closer fit.
How warm are the products?
The trousers have a soft fleece-backed interior for warmth without bulk. The jacket is filled with 80% duck down and 20% feathers for lightweight insulation.
How should the products be washed?
Machine wash cold on a gentle cycle and tumble dry on low. Do not bleach or dry clean. Use a cool iron only when needed.
Shipping
Where do you deliver?
We offer tracked delivery within the United Kingdom only. We don’t currently offer EU or international delivery.
What are the UK delivery options?
Standard delivery: £5.99, estimated 3–5 business days.
Express delivery: £9.99, estimated 1–2 business days.
Free Standard delivery on orders of £300 or more.
Do you ship internationally?
We don’t currently offer EU or international delivery. We offer tracked shipping within the United Kingdom only.
When will an order be dispatched?
Orders are processed within 1–3 working days, Monday to Friday. Orders placed during weekends or public holidays are processed on the next working day.
Delivery estimates are additional to processing times. Tracking information is sent once the order has been dispatched.
Returns and Refunds
What is the return period?
You have 14 days from the day you receive your order to tell us you’d like to return it. You then have a further 14 days from telling us to send it back.
What condition must returned items be in?
To be accepted for a full refund, items should be unworn and unwashed. Trying on at home is absolutely fine. Items should be returned with all original tags attached, in their original packaging where possible.
If an item comes back worn, washed, damaged or without its tags, we may reduce your refund to reflect any loss in value caused by handling beyond what was needed to check it. We’ll always explain any deduction to you.
Can sale items be returned?
Items bought in a sale or with a discount code can be returned in the same way as full-price items. Refunds are for the amount you actually paid.
Who pays for return shipping?
Return postage is paid by you, unless the item is faulty or we sent you the wrong item. We recommend a tracked service and keeping your proof of postage, as we can’t be responsible for returns lost in transit.
If you return your whole order, we’ll also refund the standard delivery cost you paid. We don’t refund the extra cost of any premium or express delivery option you chose.
When will the refund be processed?
We’ll refund you within 14 days of receiving your return. Refunds go back to your original payment method.
